Director of SparkPoint and Crisis Relief Programs

Website San Mateo County Community College District

Posting Number 20141717S
Position Title Director of SparkPoint and Crisis Relief Programs
Location College of San Mateo
Department Enrollment Services CSM (DEPT)
Position Number 4F0326
Percentage of Full Time 100%
FLSA Exempt (does not accrue overtime)
Months per Year 12
If other, please specify
Min Salary $128,820 (annual)
Max Salary $163,152 (annual)
Position Type Administrative/Supervisory Positions
Who We Are
The San Mateo County Community College District is committed to achieving educational equity for all students. As outlined in the District’s Strategic Plan, “success, equity, and social justice for our students are longstanding goals.” The District’s “Students First” Strategic Plan is focused on “Student Success, Equity and Social Justice.” We provide students with a rich and dynamic learning experience that embraces differences — emphasizing collaboration and engaging students in and out of the classroom, encouraging them to realize their goals, and to become global citizens and socially responsible leaders. When you join our San Mateo County Community College District team, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty and classified staff, administration, students and community partners.

The College and the District
College of San Mateo (CSM) is part of the San Mateo County Community College District and is a Hispanic Serving Institution and Asian American Native American Pacific Islander Serving Institution. The college enrolls approximately 15,000 students each academic year. CSM has a diverse student population that is a reflection of the communities that it serves. Detailed information about the student population, including data related to student success, can be found on College of San Mateo’s Office of Planning, Research, Innovation, & Effectiveness (PRIEwebsite.

The President has called for the college community to be student-focused, always find a way to get to “yes” as one team, and serve local communities to the best of our abilities. The college recognizes the need for all students to achieve their goals and recognizes that as an institution we are stronger together. To learn more about CSM’s antiracism and justice-centered efforts, please read our Solidarity Statement.

Who We Want
We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities and orientations. Therefore, we prioritize applicants who demonstrate they understand the benefits diversity brings to a professional educational community. The successful candidate will be an equity-minded individual committed to collaborating with faculty, classified staff, administration, students and community partners who are also committed to closing equity gaps. The San Mateo County Community District seeks employees who value mentorship and working in a collegial, collaborative environment, guided by a commitment to helping all students achieve their educational goals.

The Position
Reporting to the Dean of Enrollment Services and Support Programs, the Director of SparkPoint and Crisis Relief Programs is a full-time 12-month position and is responsible for providing vision, planning, and direction to the SparkPoint Center and Crisis Relief Programs related to basic needs at College of San Mateo. The Center offers basic needs services, crisis and case management, for low and medium-income students, which include financial coaching, benefits access assistance, asset building, and credit development. The Director is responsible for the day-to-day management of the SparkPoint Center and staff.

Duties and Responsibilities
The duties below are representative of the duties of the classification and are not intended to cover all duties performed by the incumbent. The omission of specific duties does not exclude them from the position if the scope of work is similar, related, or a logical assignment to this classification.
  1. Plans, directs, organizes, and manages the administration of high-quality SparkPoint Center programming, including the food distribution program and other key programs that serve the community
  2. Creates long-term planning and interventions to support students in crisis related to basic needs, such as housing insecurity, homelessness, and food insecurity
  3. Works with District partners, college administration, faculty and staff, local, state, and federal agencies, and partner organizations (United Way) staff to ensure successful implementation of the Center in accordance with grant, institutional, state, and federal guidelines
  4. Confers with management and staff to develop and implement needs assessments and other studies and surveys for targeted populations served by the Center
  5. Coordinates the development and sustainability of campus and district Basic Needs initiatives, including but not limited to the Community Market, Rapid Response Hotel Program, and Hunger Initiative
  6. Supervises, supports and manages the SparkPoint Center and Crisis Relief Programs employees
  7. Collects and analyzes key performance indicators through various methods including focus groups, surveys and program reviews and provides recommendations and resource allocation requests for developing new and modified project services, process improvements, and service delivery changes
  8. Participates in strategic planning with district and college management and staff and directs, coordinates, and participates in short-range and long-range planning
  9. Develops, solicits and administers grants and external funding sources, including monthly funder reports highlighting data and monthly outcomes
  10. Maintains operational, financial, compliance and related records required by granting agencies and prepares reports for grant-funded projects as required
  11. Initiates and cultivates mutually beneficial relationships with business organizations, community and regional groups, other community colleges, and four-year colleges and universities
  12. Promotes, educates, and markets the SparkPoint Center services and Crisis Relief Programs through presentations, brochures, correspondence, and other materials
  13. Serves as key emergency prevention, preparedness, and response personnel as assigned
  14. Performs other duties as assigned by the Dean of Enrollment Services and Support Programs and Vice President of Student Services
Minimum Qualifications
    • Possession of a Master’s degree or above from an accredited institution OR the equivalent
    • One year of administrative or managerial experience supervising faculty or staff
    • One year of leadership or formal training in equity- advancing work, planning, implementation, and evaluation, reasonably related to the administrative assignment.
    • Demonstrated experience in budget development, grant funding compliance or fiscal management.
    • Ability to clearly and persuasively communicate orally and in writing to progress programmatic goals and outcomes.
    • Demonstrated cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty and staff
Knowledge, Skills and Abilities
  1. Knowledge of and experience in program development, management, and supervision, directly with basic needs or social services-related programming
  2. Ability to function as an equity-minded leader in the administration of a variety of programs at a post-secondary educational institution
  3. Organizational skills that enable performance of duties in a timely fashion with attention to detail
  4. Ability to develop mutual beneficial partnerships with local businesses, non-profits, or community groups
  5. Skill in strategic planning and change management when necessary to increase productivity, lower costs, or improve outcomes
  6. Experience working with federal and state policies, procedures, regulations and laws pertaining to student rights, grievances, and complaints
  7. Knowledge of or experience with interpreting and applying federal and state laws and regulations related to the administration of public agencies such as accreditation, shared governance or public employment labor management
  8. Ability to motivate and encourage others to work constructively and cooperatively to achieve programmatic goals and sustain a student-centered environment
  9. Knowledge of best practices in student success, equity, inclusion, and antiracism strategies
  10. Ability to exercise superior judgment and discretion in handling sensitive or confidential information
  11. Ability to multi-task, prioritize, follow through and meet deadlines
  12. Ability to work independently
  13. Ability to work some evening and weekend hours
  14. Ability to develop and create effective programs and services to support student populations
  15. Proficiency in the use of a variety of computer software to format, compose and prepare statistical, financial and narrative reports, presentations and other written materials
Physical Requirements
This classification requires the ability to type, use phone, stand intermittently, walk, bend and stoop, occasionally lift, carry, push, pull or otherwise move objects weighing 35 pounds or less, work at a computer, including viewing a monitor for various lengths of time, repetitive use of keyboard, mouse, or other control device, dexterity of hands and fingers to operate keyboard and mouse, ability to communicate and provide information to others and ability to operate a motor vehicle in order to perform the essential functions. Consistent and frequent travel throughout San Mateo County and in-state travel is an essential job function.

Preferred Qualifications
  • Ability to communicate in Spanish or other language well-represented by the CSM student population
Benefits include paid holidays, vacation and sick leave. The District pays all or a portion of monthly medical plan premiums (depending on the coverage) and pays all of the monthly dental and vision plan premiums for employees and eligible dependents. Additional paid benefits include life insurance, salary continuance insurance, and an Employee Assistance Program. Optional tax-deferred flexible benefit 403(b) and 457 plans are also available. Academic managers participate in the State Teachers’ Retirement System, a defined-benefit retirement plan through the State of California. Employees may also be eligible for various first-time homebuyer programs.

Open Date 12/20/2023
First Review Date 01/24/2024
Close Date
Open Until Filled Yes
Special Instructions Summary
Required Application Materials All applicants are required to submit:

1. A completed online District application form (go to to complete the application and to apply for this position).

2. A resume that details all relevant education, training, and other work experience.

3. A cover letter of no more than 3 pages that addresses the applicant’s cultural competence, sensitivity to and understanding of the diverse academic, socioeconomic, ethnic, neurodivergent, and LGBTQIA+ backgrounds of community college students, faculty and staff as well as the applicant’s qualifications as they relate to the requirements, knowledge, skills, and abilities listed in this announcement.

Candidates for interview will be selected from among those who most closely meet the requirements and knowledge, skills and abilities. Meeting the minimum qualifications does not guarantee an interview. As part of the interview process, candidates may be asked to demonstrate job-related knowledge and skills.

For questions related to this posting, please contact:
SMCCCD Office of Human Resources
3401 CSM Drive
San Mateo, CA 94402
Tel.: (650) 574-6555
Fax: (650) 574-6574
Web Page:

Conditions of Employment
Prior to employment, the selected candidate will be required to complete the following:

1. Submit official transcripts (applies to all faculty or educational administrative positions)
Foreign Education completed outside of the United States must be deemed equivalent to that gained in conventional/accredited U.S. education programs in order for it to be considered for the satisfaction of minimum qualifications. Foreign transcripts must be translated and evaluated by a U.S.-based credentials evaluation service. The District currently accepts evaluations from agencies approved by the California Commission on Teacher Credentialing.

2. Submit verifications of prior employment

3. Satisfactory references

4. Successfully being cleared for employment through the background checking process
In addition to background checks, the District may review publicly available information about a candidate on the Internet. If a candidate is aware of incorrect or inaccurate information that is available on the Internet, the candidate is welcome to address such an issue with the Office of Human Resources.

5. Present original documents for proof of eligibility to work in the United States

6. Approval of your employment by the SMCCCD Board of Trustees

7. Provide a certificate of Tuberculosis exam for initial employment.

8. Have fingerprints taken by a Live Scan computer (Clearance must be received prior to first day of employment). Please note that the California Education Code requires, in part, that community college districts shall not employ or retain in employment persons in public school service who have been convicted of certain felonies, a misdemeanor drug charge (including alcohol offenses) or misdemeanor moral turpitude (sexual offense) crime. However, consideration may be given to those whose drug convictions occurred more than five years ago. A conviction for other crimes may not necessarily disqualify you from the job for which you may be applying.

EEO Statement The San Mateo County Community College District is an Equal Opportunity Employer that seeks to employ individuals who represent the rich diversity of cultures, language groups, and abilities of its surrounding communities.
Applicants who have disabilities may request that special accommodations be made in order to complete the selection process. Accommodation requests and a copy of the Americans with Disabilities Act applicant procedures can be made by completing our: Applicant Reasonable Accommodation Request Form
Annual Security Report
San Mateo County Community College District’s (SMCCCD) 2022 Annual Security Report (ASR), required by the Clery Act, includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings owned or controlled by SMCCCD; and on public property within, or immediately adjacent to and accessible from SMCCCD. Our 2022 Annual Security Report also outlines various campus safety and security policies, such as those concerning crime reporting, prevention and response to sexual and gender violence, alcohol and drug use, crime prevention, emergency response and evacuation procedures, and other matters. The 2022 Annual Security Report also includes important tips to help every member of the community remain safe and avoid becoming a victim of crime. The 2022 Annual Security Report is now available. You can also obtain a copy of this report by contacting the Department of Public Safety at the District Office or any of the three Campuses (650) 738-7000. The report includes information about criminal activity on our campuses, emergency procedures and resources.

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