Director of Application Services

  • Director
  • Imperial, CA
  • July 21, 2024

Website Imperial Valley College

Salary: $124,525.00 – $162,485.00 Annually
Location: Imperial, CA
Job Type: Classified Administrator
Job Number: 24-044
Division: Information Technology
Department: IT Application Services
Opening Date: 03/08/2024
Closing Date: Continuous

Representative Duties

Imperial Valley College is co-recipient of the 2023 Aspen Award for Community College Excellence. It offers a full range of associate degrees, professional certificates and basic skills courses as well as a comprehensive array of university transfer and education courses. IVC has an annual full-time enrollment of more than 10,000 students.  The Aspen award committee noted that IVC has created one of the nation’s most effective partnerships with local K-12 systems and has excelled in graduation rates and post-graduation success of its student population. Its student success is based upon IVC’s work in eliminating barriers, addressing student challenges and fostering a culture of care in a rural area with high rates of poverty and traditionally low rates of educational attainment. Imperial Valley College is known throughout the region for its outstanding career programs, excellent programs of study in business, quality allied health, renewable energy and public safety programs and for excellent transfer and general education courses.  IVC is also a major economic engine in Imperial County. It is responsible for infusing millions of dollars annually into the local economy through its construction projects, general operations and annual earnings of its current students and graduates. For additional details regarding Imperial Valley College click here.

BASIC FUNCTION: Under the direction of Dean of Technology & Learning Services, the Director of Application Services is responsible for the development, implementation, and maintenance of all administrative computing applications and systems. This position performs a wide variety of highly specialized functions with respect to computer software including, but not limited to, code development in Oracle SQL, PL-SQL, Unix Shell scripts, C, Pro-C, Java, HTML, and Visual Basic. The Director of Application Services must ensure support for the Banner ERP System, including regular system upgrade, data transfer to and from other systems, configuration of the INB server and the database server, and the maintenance of the local mods.

Responsibilities include the supervision of assigned staff and the management of mission critical systems for the College. The Director of Application Services must collaborate effectively with members of the information systems staff and others in order to provide the college community with effective systems and services.

The position requires hands-on experience along with the ability to organize, train, and manage a team of software programmers.

The responsibilities of the Director of Application Services need to be in synch with the evolution of information technology. As the technical leader and manager of the assigned staff, the responsibilities include the following:

1. Supervise assigned staff. Develop, implement, and enhance day-to-day technical services and support in software applications. Enhance professional development of subordinates.

2. Organize, prioritize, document and assign tasks to be performed and prepare required management reports.

3. Perform and manage installation, configuration, testing and troubleshooting of software applications on laptop, desktop, and server computers, including periodic upgrades when applicable.

4. Maintain support of the Banner ERP system, including regular upgrades.

5. Design, develop and maintain software applications that support the user needs, such as producing various kinds of data reports.

6. Manage the MIS data reports submission to the California Community College Chancellor’s Office based on the specified timeline. Ensure data quality in the reports.

7. Work with vendors with respect to contracts, software license, installation, support, and maintenance issues according to District policy.

8. Maintain system backup and restore procedures for the Banner system and other major software applications, including secure offsite storage of backup media.

9. Maintain software security, including the Banner system. Perform intrusion detection, and periodic virus detection and eradication.

10. Monitor and optimize software performance and utilization; tune system configurations for optimal performance, monitor usage including adding and modifying users; generate reports related to performance and usage.

11. Participate in the IVC Banner User Group meetings. Collaborate with campus Banner users, determine user needs and help resolve issues in daily operations.

12. Participate in the California Community College Banner User Group and the Sungard Higher Education California Solution Center meetings. Monitor upcoming release features and relate the information to the campus Banner users.

13. Assist in evaluating new software applications.

14. Manage and improve the Information System Help Desk operation and respond timely to resolve software related issues.

15. Maintain a support library of manuals, software and other materials.

16. Participate in committee discussions; attend technical support meetings and related events. Work with project teams consisting of student workers, faculty, department chairs, and lab technicians as needed.

17. Recruit hire, train, schedule, and supervise student workers as needed.

18. Provide after-hours support including on-call and on-call-on-site response as needed.

19. Perform other related duties as assigned.

Please click  (Download PDF reader)here (Download PDF reader) to view the full job description.

Minimum Qualifications

Must meet one of the following qualifications under (a) through (c):
[a] A Bachelor’s degree or higher in computer science or related field with emphasis on software development and maintenance with one year of field operation experience.

[b] An Associate’s degree or higher in computer information systems and three or more years of experience with enterprise software development, technical support operations, and enterprise system administration as an employee at the data center or the software development group of major corporations.

[c] An Associate’s degree or higher in computer information systems and three or more years of experience as an independent consultant providing services in software code development, enterprise network management, technical support operations, and enterprise system administration.

LICENSE REQUIREMENTS: A valid California driver’s license.

IMPORTANT:  To be considered for the position applying for, applicants must submit the required items by the deadline, which include: online IVC application, current resume, and ALL unofficial transcripts (transcripts must show degree was awarded or conferred with a completion date). All attachments will be uploaded into the online application. Applications which do not include all of the required materials will not be forwarded to the screening committee for consideration. Materials submitted become property of the District and will not be returned, copied, or considered for other openings.

Supplemental Information

RANGE 8 ON THE MANAGEMENT SALARY SCHEDULE: Initial salary placement is normally at Step 1, no higher than Step 3.  Please click here (Download PDF reader) to review current salary schedule.

First Review of Applications: Complete application packets will be accepted until the position is filled; but those received by April 7, 2024, are assured consideration. The College reserves the right to extend time limits or reinitiate the recruitment/selection process at any point.

A standard application consists of the following:

  • Online District Application
  • Cover Letter
  • Professional Resume
  • ALL Academic Transcripts showing the date degree was awarded/conferred.
  • NOTE:  Please note that no additional attachments or information beyond the required documents noted above will be considered as part of the application. We kindly request that you adhere to the specified requirements outlined in the application guidelines.

For Additional inquiries please contact:
Martha Gutierrez

HR Technician – Recruitment
Phone: 760-355-6212

EEO Information

Imperial Valley College is an equal opportunity employer and does not discriminate against persons on the basis of race, religion, national origin, sexual orientation, gender, gender identity and expression, marital status, age, disability, pregnancy, medical condition, or covered veteran status.


With the goal of ensuring the equal educational opportunity of all students, Imperial Valley College embraces diversity among students, faculty, staff, and the communities we serve as an integral part of our history, a recognition of the complexity of our present state, and a call to action for a better future. Embracing diversity means that we must intentionally practice equity and respect toward one another, and understand that discrimination and prejudices create and sustain privileges for some while creating and sustaining barriers for others. In order to embrace diversity, we also acknowledge that institutional discrimination and implicit bias exist, and that our goal is to eradicate those vestiges from our system. Our commitment to diversity requires that we strive to eliminate those barriers to equity, and that we act deliberately to create a safe and positive environment where individual and group differences are valued and leveraged for our growth and understanding as an educational community.

To advance the goals of diversity, equity, inclusion, and social justice for the success of students and employees, we must honor that each individual is unique and that our individual differences contribute to the ability of the college to prepare students on their educational journeys. This requires that we develop and implement policies and procedures, encourage individual and systemic change, continually reflect on our efforts, and hold ourselves accountable for the results of our efforts in accomplishing our goals.

We are invested as a community in cultivating and maintaining a climate where equity and mutual respect are both intrinsic and explicit by valuing individuals and groups from all backgrounds, demographics, and experiences. Individual and group differences can include, but are not limited to the following dimensions: race, ethnicity, national origin or ancestry, citizenship, immigration status, sex, gender, sexual orientation, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, religion, creed, military or veteran status, socioeconomic status, and any other basis protected by federal, state or local law or ordinance or regulation. We acknowledge that the concept of inclusion and diversity is ever-evolving, thus we create space to allow our understanding to grow through the periodic review of this statement. In service of these goals, Imperial Valley College is committed to fostering an employment environment that offers equal employment opportunity for all and an educational environment that ensures the equal educational opportunity of all students.

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