Interim Director, Student Financial Aid

  • Director
  • Glendale, CA
  • August 20, 2024

Website Glendale Community College

Interim Director, Student Financial Aid

Glendale Community College

Salary: $9,715.00 – $12,397.00 Monthly

Job Number: 00924-2024

Location: Glendale, CA

Department: Student Financial Aid

Closing: Continuous


Glendale Community College seeks a leader who is dedicated to all aspects of student success and closing equity gaps, to apply for its Interim Director of Student Financial Aid position. GCC seeks a true collaborator who will prioritize our students in decision-making and setting strategy for the College’s student financial aid operations We prioritize applicants who demonstrate they understand the benefits that a diverse student population brings to a community college.

Our college recognizes that institutions are greatly strengthened when their leadership is guided by diverse perspectives and approaches to problem solving and innovation. GCC is committed to hiring an Interim Director of Student Financial Aid who exemplifies equity-focused behaviors such as:

• implementing institutional practices that both develop and sustain culturally responsive student support, teaching, and learning environments;
• encouraging positive race-consciousness and embracing of human differences;
• strategically building support for and participation in equity-related initiatives across both our internal and external communities; and
• promoting and modeling the importance of holding ourselves accountable as educators for closing equity gaps and actively engaging in equitable practices.

The successful candidate will join a college dedicated to the students it serves. We are proud to be a designated Hispanic-Serving Institution (HSI). We serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations, and we actively work to provide a welcoming environment for all. We especially encourage individuals who bring perspectives from lived experiences that our students from underrepresented groups at GCC will connect to and uniquely benefit from in their learning journey at our college.

Open until filled. First review of applications will take place on June 10, 2024. Applications received after the first review date may or may not be advanced in the process for further consideration.


Under executive direction, plans, directs, and administers student financial aid operations, including federal and state loans, grants, and work study funds; monitors and ensures eligibility to participate in federal financial aid programs; manages and oversees the reconciliation of federal and state funds for student financial aid and the maintenance of statistical and accounting records; ensures the awarding, processing, and delivery of financial assistance to eligible students; and performs other related duties as assigned.


Works under the direct supervision of the Vice President, Student Services.

Supervises lower-level managers, classified staff, temporary employees, and/or student employees.

Examples of Duties


The following duties and responsibilities are typical of those performed by employees in this classification.

• Plans, directs, and administers student financial aid operations, including federal and state loans, grants, and work study funds.

• Monitors and ensures eligibility to participate in federal financial aid programs; responds to program reviews and audits.

• Manages and oversees the reconciliation of federal and state funds for student financial aid and the maintenance of statistical and accounting records; analyzes and monitors financial activities to identify, respond to, and/or prevent errors or potential fraud.

• Ensures the awarding, processing, and delivery of financial assistance to eligible students in a timely, accurate, and equitable manner.

• Evaluates and determines the merit of financial aid appeals based on state and federal regulations.

• Works with and provides information to community groups, public and private organizations and governmental agencies regarding local, regional, and national issues concerning financial aid; responds to and resolves student, parent, and/or community questions or complaints.

• Provides information and materials about financial aid programs and ensures coordination of services.

• Develops, implements, establishes, and maintains policies, processes, and procedures for applicable department; monitors and evaluates operational, department, and service quality; may recommend, develop, and implement quality improvement assessment tools and/or methods with administration and/or regulatory agencies.

• Develops and implements short- and long-term strategies and plans, including the program review process.

• Recommends, monitors, and/or administers budgets for assigned areas; oversees and administers budget allocations and procurements for all assigned funds as appropriate; analyzes and reviews budgetary and financial data.

• Handles and resolves conflicts and issues and reports complaints as appropriate.

• Promotes diversity, equity, inclusion, cultural competency, and a positive work and academic environment.

• Coordinates and supervises the implementation and modification of technology.

• Supervises department employees; assigns and monitors employee’s work and evaluates employee performance; trains employees; participates in employee selection.

• Monitors and reviews programs and/or operations for legal compliance.

• Analyzes and interprets data; prepares, reviews, and/or approves documents and reports.

• May direct and/or conduct surveys and special studies; may maintain statistics.

• May participate and/or chair committees and task forces.

• Performs other related duties as assigned.

Minimum Qualifications


The education, training and experience qualifications are considered likely to provide the required knowledge and abilities to perform the above essential duties.

Education and Experience:

Bachelor’s degree from an accredited college or university.

Seven (7) years of professional experience administering student financial aid programs, including at least two (2) years in a management capacity.

Licenses/Certificates/Other Requirements

• None.

Knowledge of:

• Principles, practices, and requirements related to student financial aid programs and their application to determining eligibility, awarding aid, maintaining required records, and preparing/submitting required reports.

• Federal Title IV reconciliation practices for managing, reconciling, and reporting federal financial aid.

• Current and emerging technologies that support the applicable area(s).

• Management principles and practices.

• Principles and practices of supervision.

• Applicable laws, regulations, standards, and/or requirements.

• Methods of prioritizing, planning, and organizing work.

• Principles and practices of budget administration.

• Principles of data research, collection, organization, interpretation, and reporting.

• General accounting and bookkeeping principles.

• Principles and practices of business communication and writing.

• Principles of knowledge management.

• Presentation techniques.

• Standard office practices or procedures.

• Standard office software and modern office equipment.

• Principles and practices of customer service.

• Interpersonal relations management.

Ability to:

• Plan, direct, administer, and evaluate the operations, activities, and equipment of a student financial aid department.

• Oversee the development of policies and procedures in applicable area(s).

• Develop and implement goals with identifiable outcomes and assist with development of strategic plans, as needed.

• Identify and implement appropriate technology and resources.

• Research, develop, apply, explain, and/or ensure the compliance of applicable laws, regulations, policies and/or procedures.

• Identify needs, analyze problems, and provide recommendations and/or alternative solutions.

• Manage and prioritize work, projects and/or programs within established deadlines

• Prepare, manage, monitor, oversee, and/or administer budgets.

• Supervise, train, and evaluate the work of assigned employees.

• Stay abreast of information, trends, and theories applicable to areas of assignment.

• Analyze data and compile and present narrative and statistical reports.

• Prepare and review reports, correspondence, and other documents using multiple business formats.

• Manage the maintenance of records.

• Prepare and deliver presentations.

• Utilize standard office software and equipment.

• Maintain confidentiality of sensitive and/or protected information.

• Provide customer service with a high level of sensitivity, tact and patience.

• Communicate effectively, both orally and in writing.

• Establish and maintain cooperative and effective working relationships with all employees and others encountered in the course of work.

• Demonstrate a sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.


The following physical and mental standards are identified as necessary to perform the essential duties and responsibilities. However, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

• Mobility: frequent sitting for long periods; occasional kneeling, crouching, pushing, pulling, walking, and standing; occasional reaching above and below desk level.

• Dexterity: frequent fine manipulation sufficient to operate a computer keyboard; frequent grasping to handle individual papers, write and take notes, and feel individual objects.

• Lifting/Carrying: frequent lifting/carrying of papers, files, equipment, and materials weighing up to 10 pounds; occasional lifting up to 25 pounds.

• Visual Requirements: frequent use of vision sufficient to read files, documents, and computer screens and do close-up work.

• Hearing/Talking: frequent hearing and speaking in person and on the telephone.

• Emotional/Psychological Factors: frequent contact with others including extensive public contact; frequent deadlines and time-limited assignments.


• Work is typically performed in an indoor office or similar setting.

Additional Information

Starting salary: Step 1 $9,715 to Step 6 $12,397 per month, based on training and experience.
Salary range: Step 1 $9,715 to Step 11 $16,270 per month (including longevity steps).
For more information, please refer to the

Application Process
This position requires the following documents to be attached to your online application in order to be considered:

• Current resume/curriculum vitae (not to exceed five pages)
• Letter of interest that addresses minimum and desirable qualifications (not to exceed five pages)
• Transcripts showing all post-secondary course work and completion of required degree(s) must be submitted. Unofficial transcripts will be accepted only during the application process. Official transcripts are required upon offer of employment. Foreign transcripts and degrees require official certification of equivalency to U.S. transcripts and degrees by a certified U.S. review service at the time of application.
• List of three (3) professional references. Please provide names, telephone numbers, and e-mail address for each reference.

Applications will be accepted until the position is filled. However, to ensure full consideration, applications and any required attachments must be submitted by June 10, 2024. Applications with incomplete information (i.e. statements such as ‘see resume’) or missing required documents will not be considered.

The College will hold interviews in the late Spring or early Summer term.

The selected candidate will be expected to start in their new role no later than July 1, 2024. Travel ReimbursementContingent on funding and eligibility, successful candidates selected for a face-to-face interview may be eligible to request partial reimbursement of travel expenses. Please contact the office of Human Resources for more information. Position Funding
This position is offered contingent upon funding. GCCD reserves the right to extend, withdraw, and/or reopen this position at any time. Additional openings, for the same position, which become available prior to the end of the hiring process may be filled by qualified applicants that applied to this job announcement.

GCCD does not sponsor visas Commitment to Diversity and Equal Employment Opportunity Employer GCCD is committed to employing administrators, faculty, and staff members who are dedicated to student success. GCCD recognizes that diversity in the academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for all students. GCCD is committed to hiring processes that support equal opportunity, diversity, and provide equitable consideration for all candidates as required in federal and state law. To find out more about GCCD, please visit our website at AccommodationsIf accommodations are needed for the application process in compliance with the Americans with Disabilities Act, please contact the Office of Human Resources.
Thank you for your interest in employment opportunities with Glendale Community College.

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