Academic/Student Services Manager (Outreach)

Website Contra Costa Community College District

Academic/Student Services Manager (Outreach)

Posting Number: 0001489

Location: Los Medanos College

Salary: $8,008 – $9,757 per month

Position Definition:

Under general direction of a higher-level academic manager, manages up to several small educational services programs or projects for a college. Manages and evaluates assigned supervisors, faculty and staff, in conformance with appropriate policies and procedures.

Distinguishing Characteristics:

An Academic/Student Services Manager is the first level of academic management in the District and serves as an administrator overseeing up to several small educational services programs or projects for a college. In contrast, the higher level class of Senior Academic/Student Services Manager is expected to oversee a medium to large program/project or several small and medium programs/projects.

Examples of Duties/Essential Functions:

Duties/essential functions may include, but not be limited to, the following: Oversees up to several small academic programs and projects for a college, including managing program budgets. Assists in the hiring process of management, faculty and classified staff. Manages assigned faculty, classified and supervisory staff. Assists in the training of assigned supervisory, faculty and classified staff. Evaluates assigned supervisory and classified staff. Assists in the evaluation of faculty. Manages and provides support services to assigned faculty, supervisory and classified staff to enhance the success of programs and projects. Facilitates grant applications for assigned programs and projects, manages grants, and prepares required reports. Coordinates program functions with other interfacing instructional, student or support services functions. Serves as liaison with other college programs, committees, individual students and student groups, and appropriate university, school and other off-campus and community groups. Serves on college and district committees as assigned. Prepares an annual budget in concert with college goals for assigned program. Accurately interprets applicable laws, regulations and collective bargaining contract provisions. Responds to and seeks resolution of complaints arising from program activities, including participating in the process of collective bargaining contract grievances. Participates in and provides leadership for assigned program reviews and implementations. Supports a climate that promotes innovation and improved service to students and the community; cooperates with program staff and other managers to develop processes that are student friendly and supportive of student success. Manages and participates in the continued evaluation and improvement of the assigned program’s or project’s educational services. Employs appropriate techniques and strategies to resolve disputes and to enhance communication and cooperation among the members of the college and District communities. Assists in accreditation process. Actively participates in and supports college and District shared governance components and activities and other collaborative processes. Interpret and analyze appropriate laws, policies, rules and procedures to determine impact on assigned program or project and oversee compliance and reporting strategies. Travels throughout the District in carrying out responsibilities and functions. Performs other related duties as assigned.

Minimum Qualifications:


Education: Earned Master’s degree or equivalent from an accredited college or university. Certain programs may require a specific major as required by law. Experience: Equivalent to at least three (3) years of full-time instructional, student, and/or other relevant support services experience. License/Certification: A valid Class C California Driver’s License.

Knowledge Of:

Computer-based technology for management of assigned program/project; the goals of shared governance; principles and practices of administrative organization and management, planning, supervising and evaluating the work of others, employee motivation and training; applicable federal, state, local, District and college laws, rules and regulations, and collective bargaining contract provisions; complex business level English usage, spelling, grammar and punctuation; modern office tools such as computers and printers; typical modern office computer software programs; report and presentation writing.

Skill To:

Ability To:

Use organizational skills that enable performance of duties in a timely fashion with attention to detail; effectively communicate orally and in writing; manage financial resources effectively including determining how best to utilize resources and managing budgets and expenditures; use personal computers utilizing typical office software applications, including the Internet; work effectively with managers, faculty and staff in a participatory governance environment to accomplish the goals and objectives of the college and the assigned program or project; exercise good judgment; communicate effectively and constructively with persons of diverse cultures, language groups, and abilities; demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, race, ethnicity, gender identity, sexual orientation, age, politics, philosophy, disability, and religious background of all students, faculty and staff; establish and maintain effective working relationships with those contacted in the course of work.

Desirable Qualifications:

  • Knowledge and experience in Student Services including working with processes and services that support new and incoming students
  • Strong ability to lead and implement innovative program development and significant change initiatives in both in-person and online modalities.
  • Demonstrated strong leadership skills including the ability to supervise, motivate, and ensure accountability for staff, student employees, and team members, including direct and in-direct reports
  • Ability to develop strong collaborative working relationships across the college and with many external partners including school and community entities
  • Ability to analyze and utilize complex data in reporting on program outcomes, evaluating program effectiveness, and planning
  • Robust experience utilizing various technologies/systems to facilitate the delivery of student services
  • Demonstrated commitment to fostering student equity and ability to ensure access for people from diverse multicultural, social, language, and educational backgrounds.

Special Instructions:

Los Medanos College (LMC) serves about 12,000 students who pursue transfer preparation, career education, and skill building. Located in East Contra Costa County, Los Medanos College is the only higher education institution in one of the fastest and continually growing regions of the East Bay. Serving a highly diverse student population at multiple locations including the Pittsburg campus, Brentwood Center, and through a robust online learning environment, LMC provides our community with equitable access to educational opportunities and support services that empower students to achieve their academic and career goals in a diverse and inclusive learning environment. As a proud Hispanic Serving Institution (HSI) dedicated to equitable success for all students we seek a colleague for this position who operates with a growth mindset, is highly student centered, and who demonstrates a deep commitment to academic excellence, equity, and inclusion among students, staff, and faculty.

The Director of Outreach is responsible for providing innovative and visionary leadership that applies an understanding of the trends, best practices, and data-driven approaches for strategic outreach and recruitment. Under the leadership of the Director, the Outreach department is committed to developing and implementing a robust and highly effective approach to ensuring access, and increasing entrance, for the highly diverse community served by Los Medanos College.

Under the direction of the Dean of Student Success, the Director of Outreach provides leadership for all functions and activities of the Outreach department including outreach to high schools and community; in-take/matriculation processes for new students; welcome services; communications with prospective and incoming new students; strong collaboration with Early College Credit programs (high school articulation, concurrent enrollment, and dual enrollment).

NOTE: New employees will be placed at the first step which is $8,008.00, second step $8,414, or third step $8,840 per month, depending on experience. Based on current salary placement guidelines, all step increases for which an employee becomes eligible shall take place on July 1st of each fiscal year. These increases will occur, on an annual basis, until the maximum step of $9,757.00 per month is reached on the salary schedule.

Job Close Date: 4/13/2021

Open Until Filled: No

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